Frequently Asked Questions (FAQ)
Have a question? You’re in the right place. Below are some of the most common questions we receive about donations, shopping, and how we support pets in need.
If you don’t see your question answered here, feel free to contact us — we’re always happy to help.
About Purrfect Thrift
Learn more about who we are and what drives our mission.
What is Purrfect Thrift?
Purrfect Thrift is a locally owned thrift store in Hudson, NH offering affordable, quality secondhand clothing, home décor, small furniture, household goods, books, pet supplies, and more.
We’re a for-profit business built on the belief that sustainability and compassion can go hand in hand. By giving gently used items a second life, we’re able to serve our community while supporting pets in need through donations, supply drives, and special fundraising efforts.
How does shopping here help animals?
Every purchase supports a business built around giving back.
Through our community outreach efforts, we’re able to provide pet food support, assist with basic pet care needs, and help where we can within our local community.
Shopping secondhand also supports sustainability, which benefits the community as a whole.
How much do you donate?
As a for-profit small business, our first priority is maintaining financial stability so we can continue serving our community long term.
That said, we regularly give back through pet food support, supplies, and community outreach efforts funded through our store and events.
Our goal is to grow what we’re able to give over time in a way that remains sustainable.
Where are you located?
Purrfect Thrift is located at 30 Lowell Rd, Hudson, NH 03051. We’re conveniently located on Route 3A and serve shoppers and donors from Hudson, Nashua, Litchfield, Pelham, and surrounding communities.
Shopping & Store Policies
What types of payment do you accept?
We accept cash, credit cards, debit cards, and Cash App.
Are returns or exchanges allowed?
All sales are final. We do not offer refunds, exchanges, or store credit.
Because our items are secondhand and priced affordably, we encourage customers to carefully inspect and test items before completing their purchase. We are always happy to answer questions while you’re in the store.
Do you negotiate prices?
We do not negotiate prices.
Our pricing is set thoughtfully to keep items affordable and fair for everyone. This allows us to operate sustainably and continue serving the community.
Do you offer a loyalty program?
Yes. Our loyalty program rewards you for supporting our store.
You’ll receive one stamp for every $10 spent. Once you collect 10 stamps, you’ll receive 20% off your entire purchase.
Loyalty rewards may be stacked with select store promotions when eligible.
Do you offer consignment?
No. All items in our store are donated.
Many customers are surprised because of the quality and presentation of our inventory — we simply take great care in curating and displaying what we receive.
Do you have a public restroom?
We do not have a public restroom available for customers.
What are your hours of operation?
We’re open:
Wednesday–Saturday: 11 AM – 5 PM
Sunday: 12 PM – 4 PM
Closed Monday & Tuesday
Holiday hours may vary — check our Facebook & Google page for updates.
Donations
How do I make a donation?
You can drop off donations anytime during our open hours — no appointment needed.
If you’re unsure whether we can accept an item, a quick phone call helps us plan ahead.
Need a pickup? We offer free local donation pickups. Simply visit our website, choose a date and time, and provide a brief description of your items. We use a minivan, so space is limited, but we’ll do our best to accommodate.
What items do you NOT accept?
What items do you not accept?
Purrfect Thrift is known for offering clean, quality secondhand items at affordable prices. To help maintain that standard, we ask that donated items be clean, safe, and ready for the sales floor.
We cannot accept items that are heavily damaged, broken, chipped, excessively dirty, moldy, or unsafe. We also ask that clothing be free of strong smoke odors and excessive pet hair. Due to space limitations, we do not accept large furniture.
For safety reasons, we cannot accept hazardous or flammable items, including gasoline, oil, propane tanks, fuels, chemicals, fireworks, or other combustible materials. We also do not accept lamps that contain oil or fuel.
As a general guideline, if an item is clean, in good working order, and ready to be sold immediately, we’d love to take a look. Many first-time visitors are surprised by the quality of items in our store, and maintaining that standard starts with thoughtful donations from our community.
Do I need an appointment to drop off items?
No appointment is needed during regular store hours — just stop by.
On Mondays and Tuesdays, the store is closed for shopping but open for scheduled donation drop-offs by appointment. This helps us restock, organize, and prepare the store for the week.
What types of donations DO you accept?
We gratefully accept clean, gently used items that are ready for a second life.
✅ We accept:
• Clothing (all sizes and seasons)
• Shoes and accessories
• Small furniture (end tables, bookcases, etc.)
• Household items (blenders, plates, lamps, décor)
• Pet supplies (including unopened food, treats, litter)
• Books, CDs, DVDs, and similar items
❌ We cannot accept:
• Textbooks or encyclopedias
• Reader’s Digest or National Geographic magazines
• Large furniture or major appliances
• Car seats, cribs, or baby equipment
• Mattresses or box springs
• Air conditioners
If you’re unsure about something, just give us a call at 603-402-1296. We’re happy to help.
Do you offer donation pickup?
Yes, we offer free local donation pickup within our service area.
To schedule a pickup, simply visit our website and click “Schedule a Pickup.” You’ll be able to choose a date and time and provide a brief description of your items. Because we use a minivan for pickups, space is limited, but we’ll do our best to accommodate what we can.
We currently serve Hudson and select surrounding towns. If you’re unsure whether you’re within our pickup area, feel free to call us before scheduling.
Do you accept donations year-round?
Yes. Donations are accepted year-round during store hours. Items do not need to be seasonal. We welcome clean, gently used items that are ready for a second home.
Do you accept pet food donations?
Yes. We accept both unopened and opened pet food donations, provided the food is not expired and remains in safe, usable condition. These donations help support local pets and families in need through our community outreach efforts.